Exportain Docs
Everything you need to trade on Exportain
Clear, step-by-step guides for buyers, sellers and service providers: from opening an account to RFQs, quotations, orders, payments and verification.
New to Exportain? Read the company profile or watch the dashboard video tutorials
- Buyer guidesProducts, RFQs, quotations, orders and funds holds.12 guides · English
- Seller guidesProducts, badges, quotations, shipments and payouts.13 guides · English and Bengali
- Provider guidesServices, licences, leads, offers and service orders.9 guides · English and Bengali
- Account and helpSign-in, verification, messages, security and support.8 guides · English and Bengali
Buyer guides and the guides for everyone are in English; seller and provider guides are in Bengali. সব গাইড বাংলায় (all guides in Bengali)
Popular tasks
The guides people open first.
- Post an RFQAsking suppliers for prices by saying what you want to buy, the quantity, target price, destination, certifications and deadline.Read the guide
- Compare, counter, accept or decline quotationsComparing the quotations on an RFQ side by side, sending a counter-offer on price, accepting one to create an order, or declining with a reason.Read the guide
- Funds holds: pay, decline and confirmWhen a supplier asks for money to be held against an order: how to pay by card, when to confirm completion, and raising a dispute if there is a problem.Read the guide
- Add and publish a productChoosing the category and product type, title and description, MOQ, prices, photos, a YouTube video link, saving a draft and publishing.Read the guide
- Verification and trust badgesWhat the trust badges are and what each needs, the Verification centre's ring, badge stations and step cards, verifying your phone by WhatsApp or SMS with a 6-digit code, the five steps, and why a membership never gives a badge.Read the guide
- Leads and offersAnswering buyers' and sellers' service requests, and sending, replacing or withdrawing firm price offers.Read the guide
Buyer guides
12 guides · EnglishFinding products, posting RFQs, comparing quotations, orders, funds-hold payments and disputes.
- Getting started: a buyer's first stepsWhat to do after you open your account, and where things are in the buyer portal menu.
- Buyer Desk dashboard tourWhat you see after you sign in to buyer.exportain.com: the menu, posting a buying requirement, your badges, activity counts, search, notifications, the phone layout and messages — with numbered screenshots.
- Company profileCompany name, country, city, address, registration number — what you need to post an RFQ, and what to fill in for the Business Verified badge.
- Find products and check suppliersSearching for products on exportain.com, understanding suppliers' trust badges, saving and getting in touch.
- Order requests from the cart, and questions to suppliersPutting products in your cart and sending suppliers an order request, then reading their replies on the Requests page.
- Post an RFQAsking suppliers for prices by saying what you want to buy, the quantity, target price, destination, certifications and deadline.
- Compare, counter, accept or decline quotationsComparing the quotations on an RFQ side by side, sending a counter-offer on price, accepting one to create an order, or declining with a reason.
- Orders and the shipment timelineViewing your confirmed orders, and every shipment step and tracking update the supplier adds.
- Funds holds: pay, decline and confirmWhen a supplier asks for money to be held against an order: how to pay by card, when to confirm completion, and raising a dispute if there is a problem.
- Buyer badges and verificationThe eight buyer badges, how to earn each one, verifying your mobile on WhatsApp and your card for $0.
- Find services, service offers and service ordersFinding freight, customs, inspection and other services in Find services, requesting one, accepting the provider's price offer, paying by card, confirming the work is done, or raising a dispute.
- Help & support ticketsOpening a support ticket from the Buyer Desk, reading Exportain's replies, adding files, and closing or reopening a ticket — with numbered screenshots.
Seller guides
13 guides · English and BengaliAdding products, verification badges, quoting on RFQs, orders and shipments, payouts and plans.
Written first in Bengali; the same guides in Bengali: বিক্রেতা গাইড
- Getting started: a seller's first stepsWhat to do, in which order, after you open your account — and where everything is in the Seller Center menu.
- Seller Center dashboard tourHow to read the Overview after you sign in: the menu, the top bar, the welcome panel with your plan and verification ring, what every number tile means, the lists, quick actions, the daily verification reminder, the menu on a phone and messages — with numbered screenshots.
- Company page and profileLogo, cover image, theme, factory photos, address and what you sell — what buyers see on your public storefront.
- Add and publish a productChoosing the category and product type, title and description, MOQ, prices, photos, a YouTube video link, saving a draft and publishing.
- Verification and trust badgesWhat the trust badges are and what each needs, the Verification centre's ring, badge stations and step cards, verifying your phone by WhatsApp or SMS with a 6-digit code, the five steps, and why a membership never gives a badge.
- Certificates and payout bank accountSubmitting certificates such as ISO or OEKO-TEX to be checked, and getting the bank account approved that funds-hold money is paid into.
- Order requests and buyer questionsReading and answering the order requests buyers send from their cart, and the questions they ask about your products.
- RFQs, quotations, revisions and counter-offersOpening buyers' RFQs matched to you, showing interest, sending a quotation, and revising it when the buyer counters.
- Orders, shipment booking and trackingThe order after a quotation is accepted, booking the shipment and updating each step — which the buyer sees on their own order page.
- Funds holds and payoutsAsking for the buyer's money to be held on Exportain, filing export clearance, and when and how much you are paid — within 7 days, in taka (BDT), after fees.
- Trade services: providers, offers and service ordersFinding freight, customs, inspection and other service providers in Find providers, asking for a service with Request this service, and then the provider's offers and service orders.
- Membership plansHow many products, RFQ answers and team members on Free, Gold and Platinum — and what happens when you change or cancel a plan.
- Help & support ticketsOpening a support ticket from the Seller Center when something goes wrong, reading the replies, sending files and closing it when solved — step by step with screenshots.
Service provider guides
9 guides · English and BengaliListing your services, licence verification, leads and offers, service orders, payment and plans.
Written first in Bengali; the same guides in Bengali: সার্ভিস প্রোভাইডার গাইড
- Getting started: a provider's first stepsWhat to do, in which order, after you open your account — and where everything is in the provider portal menu.
- Provider Center dashboard tourThe first page after you sign in: the menu, the top bar, the welcome panel with your plan and verification ring, what each number tile means, your services, plan usage, recent leads, quick actions and the Provider Center on a phone — with numbered screenshots.
- Your service listings (My Services)Listing each service you offer like a product — a cover photo, a clear title, a price and where you work — publishing it, and how buyers and sellers find it and contact you.
- Verification, licences and certificationsThe Verification Center's stages and steps, verifying your email, mobile (SMS) and WhatsApp with a code, submitting your business registration and licences, and how each badge is earned.
- Leads and offersAnswering buyers' and sellers' service requests, and sending, replacing or withdrawing firm price offers.
- Publishing freight ratesGiving your routes out of Bangladesh and their prices — buyers see these prices next to products and in their cart.
- Service orders and paymentThe order after a customer accepts an offer, how Exportain holds the money, marking the work done, commission and payout.
- Plans: Free, Gold and PlatinumHow many service listings, how much commission, how many lead answers and team members on each plan; what happens when the free period ends.
- Help & support ticketsOpening a support ticket from the Provider Center, reading the replies, sending files and closing it once it is solved.
Guides for everyone
8 guides · English and BengaliAccount and sign-in, verifying email and mobile, messages and meetings, notifications, team, disputes, security and help.
- Account, sign-in and passwordOpening a buyer, seller or provider account, confirming it with an email code, signing in (with Google too) and coming back to the page you started from, and resetting a forgotten password by email or WhatsApp.
- Verify email, mobile and WhatsAppWhich verification each role needs, how the code arrives (SMS for Bangladesh sellers and providers, otherwise WhatsApp), and why a code sent by email does not verify a number.
- Messages and meeting requestsChatting with other companies, sending files, and setting a time for a Google Meet or Zoom meeting.
- Notifications, emails and recommendation settingsNotifications under the bell icon, which emails cannot be turned off, the weekly reminders, product and cart emails, the switches in Settings, and unsubscribing from an email.
- Team members and permissionsAdding staff to your account, deciding who can do what, and the number of seats each plan allows.
- Disputes and evidenceHow a dispute is opened when there is a problem with a transaction, how the money stays frozen, how to give evidence, and who decides.
- Security and privacyKeeping your account safe, recognising fraud, and who can see your documents.
- Getting helpWhere to write when you have a problem, and what details to give so it is solved quickly.
Browse by topic
The same guides, grouped by subject across buyers, sellers and providers.
Trust and verification
What each badge means, how it is earned and which checks sit behind it, for buyers, sellers and providers.
Payments and funds holds
How money is held against an order or a service order, when it is released, and how a dispute keeps it frozen.
Plans and memberships
Seller membership plans, the provider plans and team seats. Buyers pay no plan or membership fee.
Account and security
Signing in, keeping your account safe, notifications, messages and where to get help.
Common questions
Answers taken from the guides; each links to the guide it comes from.
Do I pay any fee as a buyer?
Exportain charges buyers no plan or membership fee. For a funds hold you pay only the hold amount itself.
Is a Gold supplier more trustworthy?
No. Gold/Platinum is only a paid plan. Look at the trust badges for trustworthiness.
Will suppliers see my name?
The public RFQ list does not show your name or company. A supplier who is matched to the RFQ or who sends a quotation sees your company name — so they know who they are quoting.
From Post an RFQ
Is money taken when I accept?
No. Accepting creates an order. The payment terms are in the quotation's Payment terms; the supplier may ask for a funds hold so the money is held on Exportain.
Is there a fee for a funds hold?
No. You pay exactly the hold amount. Fees are taken from the supplier's payout.
Can I open both a buyer and a seller account with the same email?
No. One email, one account. Use different emails.
Does opening a dispute cancel the order?
No. Only the money involved stays frozen until the admin decides.
Does Exportain phone people and ask for codes?
No. If anyone asks for a code or password, don't give it, and tell support@exportain.com.
From Security and privacy
Help and contact
Still need help?
Email support@exportain.com or send a WhatsApp message to +880 1351 272596 (messages only, no calls). The Getting help guide lists the details to include so it is solved quickly.
Looking for an API?
Exportain's API serves Exportain's own marketplace and portals. Public API keys, webhook subscriptions and a published OpenAPI schema are not offered yet, so these docs cover using the platform. Developer note on exportain.com