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বাংলা গাইড

Help & support tickets

Opening a support ticket from the Seller Center when something goes wrong, reading the replies, sending files and closing it when solved — step by step with screenshots.

Last checked: 1 October 2026

এই গাইডটি বাংলায় পড়ুন
Contents
  1. When to open a ticket
  2. Your tickets
  3. Opening a new ticket
  4. Reading replies, answering and closing
  5. Frequently asked questions (FAQ)

When to open a ticket

A product won't publish, verification is stuck, you have a payout question, or something doesn't work — open a ticket. Every reply stays in one place, so nothing gets lost and you can always check who said what.

Your tickets

The Help & support page: New ticket button, status filters, the company-wide view and a ticket
  1. 1. New ticket — open a ticket for a new problem.
  2. 2. Status filters — Open, Waiting for you, Resolved, Closed, All. Waiting for you means support needs your answer — look at those first.
  3. 3. Mine / All company tickets — owners and admins can see and answer every ticket of the company; other members see their own.
  4. 4. Each ticket shows its number (EXP-SUP-…), subject and status (Received, In progress and so on). Click it for the whole conversation.

Opening a new ticket

Step one of a new ticket: choosing what you need help with
  1. 1. The top shows which step you are on (for example Step 1 of 4).
  2. 2. Pick the subject — for example Products if a product won't publish, Payments and payouts for money questions, Something is not working when a page fails. The right subject sends the ticket to the right team.
  3. 3. Next — go on to the next step.
  1. After the subject, some topics ask for the closest issue (Which of these is closest?) and which record it is about (a product or an order). Not sure? Skip.
  2. Describe the problem — a one-line Subject, then the details: what you were trying to do, what should have happened and what happened instead. Copy any error message exactly.
  3. Add screenshots or files — optional, but a screenshot gets a faster answer.
  4. Check and send — review it and press Send ticket. You get a ticket number.

Reading replies, answering and closing

A ticket page: number and status, the solved button, the conversation and the reply box
  1. 1. The ticket number and status — quote this number whenever you contact support.
  2. 2. My problem is solved — press it when the problem is fixed; the ticket becomes Resolved.
  3. 3. Your reply — answer here when support asks you something.
  4. 4. Add files — images, PDF, Word, Excel or text files; up to 10 MB each, 5 per message.
  5. 5. Send reply — sends your answer.
  • When support replies you get a notification and an email. The email carries only the ticket number, subject and status — read the reply in the portal.
  • For 7 days after a ticket is resolved you can reopen it by replying or pressing Reopen; after that it closes by itself (Closed).
  • A closed ticket takes no more replies; if the problem comes back, start a follow-up ticket from it.

Frequently asked questions (FAQ)

How many tickets can I open?
Up to 5 new tickets an hour and 20 a day from one account, and up to 20 open at once per company. For the same problem, reply on the existing ticket instead of opening a new one.
It says I have no company.
A seller without a company cannot open tickets. Ask your company's owner to add you to the team, or write to support@exportain.com.