Service offers and service orders

Viewing and accepting offers

1. Open Service Offers. Each offer shows the service, what is included, the Service amount, VAT and Total you pay.
2. An open offer says Awaiting your decision. Press Accept this offer.
3. Accepting creates a service order, and your company commits to paying the price.

Payment and finishing the work

1. In Service Orders the order says Accepted — awaiting payment. Press Pay online — the order value is charged to your card and Exportain holds the money.
2. The status is Paid — Exportain is holding the money. The provider has not been paid yet.
3. When the provider says the work is done: Provider says the work is done.
4. If it is all right, press Confirm the work is done → Yes — release the money. This starts sending the money to the provider — it cannot be reversed and no dispute can be opened after that.
5. If the work is not done properly, press Dispute — the work is not done → Open a dispute.

Frequently asked questions (FAQ)