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বাংলা গাইড

Seller guides

Adding products, verification badges, quoting on RFQs, orders and shipments, payouts and plans.

Open the seller portal ↗⇄ বিক্রেতা গাইড

Step by step, from the start

Arranged in the order the tasks usually come up.

  1. Getting started: a seller's first stepsWhat to do, in which order, after you open your account — and where everything is in the Seller Center menu.
  2. Seller Center dashboard tourHow to read the first page after you sign in: the menu, the counters, the quick-action buttons, your verification status, notifications, the menu on a phone and messages — with numbered screenshots.
  3. Company page and profileLogo, cover image, theme, factory photos, address and what you sell — what buyers see on your public storefront.
  4. Add and publish a productChoosing the category and product type, title and description, MOQ, prices, photos, a YouTube video link, saving a draft and publishing.
  5. Verification and trust badgesWhat the four trust badges are, what each needs, how to submit the five verification steps, and why a membership never gives a badge.
  6. Certificates and payout bank accountSubmitting certificates such as ISO or OEKO-TEX to be checked, and getting the bank account approved that funds-hold money is paid into.
  7. Order requests and buyer questionsReading and answering the order requests buyers send from their cart, and the questions they ask about your products.
  8. RFQs, quotations, revisions and counter-offersOpening buyers' RFQs matched to you, showing interest, sending a quotation, and revising it when the buyer counters.
  9. Orders, shipment booking and trackingThe order after a quotation is accepted, booking the shipment and updating each step — which the buyer sees on their own order page.
  10. Funds holds and payoutsAsking for the buyer's money to be held on Exportain, filing export clearance, and when and how much you are paid — within 7 days, in taka (BDT), after fees.
  11. Trade services: providers, offers and service ordersAsking a C&F agent, freight forwarder, inspection or certification company for a service, accepting their price offer and running the order.
  12. Membership plansHow many products, RFQ answers and team members on Free, Gold and Platinum — and what happens when you change or cancel a plan.
  13. Help & support ticketsOpening a support ticket from the Seller Center when something goes wrong, reading the replies, sending files and closing it when solved — step by step with screenshots.

Also useful for you (Everyone)

Account, verification, messages, notifications and security — they work the same way in every portal.

  1. Account, sign-in and passwordOpening a buyer, seller or provider account, confirming it with an email code, signing in with Google, and what to do if you forget your password.
  2. Verify email, mobile and WhatsAppWhich verification each role needs, how the code arrives (SMS for Bangladesh sellers and providers, otherwise WhatsApp), and why a code sent by email does not verify a number.
  3. Messages and meeting requestsChatting with other companies, sending files, and setting a time for a Google Meet or Zoom meeting.
  4. Notifications, emails and recommendation settingsNotifications under the bell icon, which emails cannot be turned off, and turning the weekly product email and personal recommendations on or off.
  5. Team members and permissionsAdding staff to your account, deciding who can do what, and the number of seats each plan allows.
  6. Disputes and evidenceHow a dispute is opened when there is a problem with a transaction, how the money stays frozen, how to give evidence, and who decides.
  7. Security and privacyKeeping your account safe, recognising fraud, and who can see your documents.
  8. Getting helpWhere to write when you have a problem, and what details to give so it is solved quickly.