Service provider guides
Listing your services, licence verification, leads and offers, service orders, payment and plans.
Open the service provider portal ↗⇄ সার্ভিস প্রোভাইডার গাইড
Step by step, from the start
Arranged in the order the tasks usually come up.
- Getting started: a provider's first stepsWhat to do, in which order, after you open your account — and where everything is in the provider portal menu.
- Provider Center dashboard tourThe first page after you sign in: the menu, new leads, listed services, plan usage, notifications and the menu on a phone — with numbered screenshots.
- Services you offer and your profileAdding the services you offer, where you work and what you handle, your licence number and the company's location.
- Verification, licences and certificationsWhat Exportain checks before listing you, submitting your business registration and licences, how each badge is earned and which are not live yet.
- Leads and offersAnswering buyers' and sellers' service requests, and sending, replacing or withdrawing firm price offers.
- Publishing freight ratesGiving your routes out of Bangladesh and their prices — buyers see these prices next to products and in their cart.
- Service orders and paymentThe order after a customer accepts an offer, how Exportain holds the money, marking the work done, commission and payout.
- Plans: Free, Gold and PlatinumHow many service listings, how much commission, how many lead answers and team members on each plan; what happens when the free period ends.
- Help & support ticketsOpening a support ticket from the Provider Center, reading the replies, sending files and closing it once it is solved.
Also useful for you (Everyone)
Account, verification, messages, notifications and security — they work the same way in every portal.
- Account, sign-in and passwordOpening a buyer, seller or provider account, confirming it with an email code, signing in with Google, and what to do if you forget your password.
- Verify email, mobile and WhatsAppWhich verification each role needs, how the code arrives (SMS for Bangladesh sellers and providers, otherwise WhatsApp), and why a code sent by email does not verify a number.
- Messages and meeting requestsChatting with other companies, sending files, and setting a time for a Google Meet or Zoom meeting.
- Notifications, emails and recommendation settingsNotifications under the bell icon, which emails cannot be turned off, and turning the weekly product email and personal recommendations on or off.
- Team members and permissionsAdding staff to your account, deciding who can do what, and the number of seats each plan allows.
- Disputes and evidenceHow a dispute is opened when there is a problem with a transaction, how the money stays frozen, how to give evidence, and who decides.
- Security and privacyKeeping your account safe, recognising fraud, and who can see your documents.
- Getting helpWhere to write when you have a problem, and what details to give so it is solved quickly.