Verify email, mobile and WhatsApp
Which verification each role needs, how the code arrives (SMS for Bangladesh sellers and providers, otherwise WhatsApp), and why a code sent by email does not verify a number.
Last checked: 1 October 2026
Contents
Who needs which verification
| Role | Mobile number | Where | |
|---|---|---|---|
| Buyer | Done when you register | With a code on WhatsApp only | Verification Center |
| Seller | Done when you register | With a code by SMS to a Bangladesh mobile (+8801…), for the Exportain Verified badge | Verification → step 2 Phone and email |
| Provider | Done when you register | Mobile (SMS to a Bangladesh mobile) and WhatsApp — two separate steps | Verification → Phone Verification |
How to verify a number with a code
- Open the verification page (see the table above).
- Choose your country (you can search by code) and enter the number. Below it shows which number the code will go to (Sending to …).
- Sellers/providers choose WhatsApp or SMS (SMS only for a Bangladesh mobile, +8801…). Then press Send code via WhatsApp or Send code via SMS.
- Type the 6-digit code from the SMS or WhatsApp message into the box.
- When it succeeds, a green Verified mark shows.
If WhatsApp fails the code goes to your email — but that does not verify the number
If WhatsApp cannot deliver the code for some reason, Exportain sends the code to your account's email. The page will say the code went to your email.
Sellers: the same person must verify both phone and email
For the Exportain Verified badge, one person's account on the team must have both the phone and the email verified. If they are on two members' accounts, the page will say: Your phone and email are verified on different user accounts. The same person must verify both.
A WhatsApp verification records your WhatsApp number, but it does not count towards the "phone verification" requirement of the seller's badge.
If your email is not verified
Usually your email is verified when you register or sign in with Google. If the seller page shows Email not verified, write to support@exportain.com from your account email; the support team will help.