Team members and permissions
Adding staff to your account, deciding who can do what, and the number of seats each plan allows.
Last checked: 1 October 2026
Contents
Who can manage the team
In the seller and provider portals, the Team page in the left menu is seen only by the owner and admin-level members. Only the owner gets the buttons to add members, change permissions and remove members. The owner has every permission (Full access).
Adding a new member
- First ask the staff member to open an account of the same kind with their own email (a seller account for a seller's team, a provider account for a provider's team).
- On the Team page, press the add-member button (Add Team Member).
- Enter the staff member's email, and a job title if you like (Position/title (optional)). Tick the permissions.
- When you send it, you will see: Invitation sent. They join your team once they accept it.
- The staff member joins the team when they sign in and press Accept and join within 24 hours. If they are late, send the invitation again — each time gives a new 24 hours.
How many members each plan allows
The Team page shows how many seats are used (for example 1 of 2 seats used). When the seats are full, no new invitation can be sent.
| Plan | Seller | Provider |
|---|---|---|
| Free | 1 person | 1 person |
| Gold | 2 people | 5 people |
| Platinum | 10 people | Unlimited |
What the permissions mean
| What the portal says | What it lets you do |
|---|---|
| Add Products / Edit Products | Add / edit products (seller) |
| Message Buyers / Access Messages | Read and send messages |
| Respond to RFQs & quotations | Send and revise quotations, show interest in/decline RFQs (seller) |
| Manage orders & shipments | Book shipments, update tracking (seller) |
| Manage Payments / Manage Payments & Orders | Service orders and disputes: needed to send messages and evidence in a dispute |
| View Leads / Respond to Leads | View / answer leads (provider) |
| Manage Saved Replies | Saved replies (provider) |
Frequently asked questions (FAQ)
My staff member can't see the invitation.
Check whether their email is verified, and whether 24 hours have passed since the invitation. If so, send it again.
The seats are full.
Remove someone, or take a bigger plan from Membership & Plans.