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Order requests from the cart, and questions to suppliers

Putting products in your cart and sending suppliers an order request, then reading their replies on the Requests page.

Last checked: 1 October 2026

Contents
  1. Sending a request from the cart
  2. Reading the replies
  3. Frequently asked questions (FAQ)

Sending a request from the cart

  1. Press Add to cart on the product page; choose options (colour/size) if needed.
  2. Open the cart. Choose the quantity and loading port for each product (Choose port).
  3. In Summary, under Ship to, enter the destination country.
  4. Press Send order request. Each supplier gets a separate request.

Reading the replies

  1. Open Requests in the buyer portal (after sending from the cart there is also an Open my requests button).
  2. Each request shows: the listed price at the time you sent it, the loading port, the destination, your note and the supplier's reply.
  3. Use Messages to continue the conversation.

Frequently asked questions (FAQ)

Will money be taken from my card when I send a request?
No, nothing is charged.