Messages and meeting requests

Opening and answering messages

1. Open Messages from the left menu.
2. To search by company name, type in Search by company.
3. Pick a conversation, write in Write a message at the bottom and send.
4. To send a file, press the pin/clip icon (Attach a file). PDF, images, Word, Excel, CSV or text — up to 20 MB.

The top of a conversation says what it is about: About an RFQ, About a quotation, About an order or Service request.

Editing, links, typing and ticks

• Messages cannot be deleted. You can change your own message for 2 minutes after sending it: press Edit under it, change the text and press Save. A changed message shows Edited.
• Only Exportain, Google Meet and Zoom links can be sent. A message with any other link is refused: External links can't be sent. You can share Exportain, Google Meet and Zoom links.
• While someone on the other side is writing, you see … is typing….
• Under your own messages: one tick is Sent, two ticks Delivered, two highlighted ticks Seen.
• Click a person's name in the conversation to see their public profile and company, with a Company page link when the company has a public page.

Proposing a meeting

You can set up a meeting inside a conversation. Exportain does not run video calls itself — you share a Google Meet or Zoom link.

1. Open the conversation and press Propose a meeting at the top.
2. Write the Topic (what the meeting is about); add an agenda if you like.
3. Choose the Length: 15, 30, 45, 60, 90 or 120 minutes.
4. Platform: choose Google Meet or Zoom.
5. Give up to 3 times that suit you (Add another time).
6. Send. When the other side picks a time, the meeting is Confirmed.

Answering meeting requests, links and calendar

• When a request arrives, pick a time from Choose a time and accept.
• If none of the times suit you, propose your own (Times that suit you instead).
• To give the meeting link, press Add link and paste the Google Meet or Zoom link. Only the two companies in this conversation see the link.
• To add it to your own calendar, press Add to calendar (.ics).
• To change the time or cancel, use the matching button; writing a reason is optional, and the other side will see it.

WhatsApp reminder for unread messages

If you have agreed to WhatsApp, and 3 or more messages/requests stay unread for more than 48 hours, you are reminded once on WhatsApp.

Frequently asked questions (FAQ)